Hotel Restaurant Management involves overseeing food and beverage operations within a hotel environment, such as bars, restaurants, room service or any other available option such as coffee shops or casinos.
Hotel restaurant managers require keen attention to detail as they work to complete each task accurately and without error. Furthermore, they must also possess flexibility so as to adapt quickly when facing unexpected obstacles or circumstances that arise unexpectedly.
Customer Service
Hotel restaurant managers need to possess exceptional customer service skills in order to promptly address customers’ inquiries, such as how to make or cancel reservations. In addition, understanding how guests respond in a warm and inviting manner is also critical; training on empathy and positive body language will only enhance this capability further.
At every restaurant, it’s essential that guests are welcomed upon their arrival by greeting them warmly with water or menus, even if it means simply offering water or menus. Furthermore, having an employee roam around greeting diners during dinner hours greeting diners and making small talk can create a memorable experience for your customers.
Maintain a happy and positive work environment for your employees at all times, especially those working in hospitality where guests may detect when someone doesn’t like their job or is having an off day. Guests are easily affected when someone appears unhappy in the workplace.
Offer guests multiple means of booking reservations, including online and over the phone. A chatbot on your website is an effective way of increasing revenue while decreasing no-shows; guests can ask any queries directly without waiting for someone from staff to respond in real-time.
Food & Beverage Operations
Food and beverage operations are an integral component of hotel restaurants, spanning multiple service areas: menu design, planning, forecasting, ordering and executing orders; smooth operations in supply chains by sourcing, ordering and transporting materials used in F&B production; as well as managing relationships with third-parties and vendors. The manager in charge of this department serves as the central point for these functions.
They must ensure the restaurant remains within budget for supplies, implementing strategies to maximize profit, and meeting stringent ordering deadlines in order to avoid missing revenue streams. Furthermore, they should know how best to order and inventory each of the menu items on offer.
Hotel restaurant managers who wish to achieve success must be both imaginative and resourceful. They should come up with entertaining and event ideas for their guests or come up with creative ways of monetising the space – for instance a hotel with rooftop space may increase group sales by offering take-home treats or souvenirs as incentives.
Hotel restaurant managers who want to achieve success must possess excellent communication skills in order to build and lead an effective team. They must identify strengths and weaknesses among team members, develop training programs to help improve them, as well as inspire loyalty from staff by showing how much their efforts are valued and appreciated.
Technology
Hotel restaurant management requires the ability to oversee various systems within one large operation, such as point-of-sale (POS) systems, inventory management platforms and customer engagement tools such as virtual reality (AR/VR) and artificial intelligence (AI).
Hotel restaurants must connect to their Property Management System in order to integrate data seamlessly and automate processes, reducing manual work for staff while improving reporting accuracy and analytics.
POS systems enable customers to browse menus, select their items and pay online at their leisure – perfect for delivery or pickup at a time convenient to them! Furthermore, online ordering makes loyalty programs simpler to implement as well as tracking orders for marketing purposes.
Hotels require software that assists with bookings and reservations in addition to point of sale (POS). Guest recognition technology can be used to greet guests automatically, offer upgrades/upsells/security measures, as well as help manage security measures. AI-powered chatbots can provide fast support for customers while answering commonly asked questions quickly allowing hospitality staff to focus on more complex tasks.
The coronavirus pandemic has led to increased interest in contactless payments, mobile check-ins and automated cleaning systems which reduce human interaction. When selecting technology relevant for your hotel and ensure it can integrate smoothly with existing systems; ensure they avoid feature creep – beware unnecessary bells and whistles!
Training
Hotel restaurant managers need to possess an in-depth knowledge of food and hospitality, while being adept at managing teams of professionals in demanding environments. A bachelor’s degree in hotel restaurant management can equip students with all of these abilities necessary for a rewarding career in hospitality management.
This course from eCornell provides an introduction to hospitality management. You will explore key elements such as revenue management – an essential aspect of hotel profitability – as well as marketing departments and financial statements, guest loyalty strategies, team dynamics transformation, and financial statements. In addition, you will discover ways of building teams into efficient departments.
Hotel guests expect the highest standards of customer service when dining in a hotel restaurant, and this Typsy course teaches front of house staff how to create an professional, welcoming environment for diners, such as remembering names and assessing primary needs of diners. Furthermore, you will learn how to fulfill orders as efficiently and accurately as possible.
Since the outbreak of COVID-19, hotels and resorts have remained closed, but are slowly opening back up again. This EdApp course on COVID-19 Safety for Hotels will equip hotel employees with strategies for assuring guest safety as well as general respiratory etiquette to follow at all times.
