Property management, regardless of the size of your hotel business, necessitates a significant amount of effort. All operations, from administration and client management to reservation and accounting, must be meticulously tracked. But how can you run a business efficiently in such a chaotic environment?
Using Cloud-Based Hotel Property Management Software, you can ‘digitize’ your hotel management and automate daily operations. Properties that are serious about their growth understand the need for a cloud hotel PMS. That is why the Global Hotel Property Management Software Market size is estimated to grow at a Compound Annual Growth Rate (CAGR) of 10.72% to reach USD 10,871.09 million by 2027. In this article, we’ll take a closer look at the benefits of using the best cloud-based hotel PMS and its most important features.
The Importance of a Property Management System in The Hotel Industry
Notable integrations give facilities that extend way beyond the front work area, demonstrating how far Cloud Based Hotel Management Software has progressed over time. It is currently a critical mechanism that enables hoteliers to provide flawless service to their guests. Currently, it includes various on-site services that affect the guests’ overall experience, such as housekeeping, distribution across many channels, revenue management, food and beverage operations, and so on. It also assists hoteliers in staying in touch with their guests after they have checked out in order to establish a positive brand image in the minds of the visitors, ensuring return visits and so assisting in the growth of the business.
1. Manage hotel operations with minimum staffs
You can set a time limit on how much time you spend on critical tasks. A great hotel PMS will take care of a lot of the work for you, allowing you and your employees to focus on providing better service to your guests. The technology should also provide you with useful data on how your employees carry out their responsibilities and how this affects representative retention, fulfillment, and profitability.
2. Contactless guest experience
To adapt into this new reality, hotels are being compelled to expedite their digital transformation and design a new guest journey. Guests who want to limit human interaction and self-service as much as possible are increasingly looking for contactless capabilities. Contactless check-in and check-out, contactless room service and meal order, digital keys, virtual concierge, and other significant contactless features are all possible with a solid hotel PMS.
3. Increased revenue
With all of the aforementioned factors in mind, it’s easy to see how the PMS will surely assist you in raising occupancy by increasing the likelihood of obtaining a booking for your resort, which will result in increased revenue. As a result, choosing the correct hotel PMS becomes quite vital, as there are a number of factors to consider.
Cloud-based hotel property management software must include a number of important features. While there are many PMS options available, it’s critical to find one that has the capabilities your hotel requires. With this in mind, the most crucial aspects of a hotel PMS are listed below.
- Reservations and Front desk operations
The capacity to handle hotel reservations and front desk operations is the first and maybe most evident feature any property management system should have. The reservation system should be able to interface with all channels via which customers can make reservations, as well as providing access to up-to-date inventory information to your own personnel. This implies that employees should be able to utilize the PMS system to see which rooms are available and when they are available.
- Channel Manager
Hotels will often need to distribute hotels over a range of different channels in order to stay competitive. Channel management functions are included in the top hotel management system, ensuring that rooms are available across numerous channels and inventory information is kept up-to-date.
- Revenue Management
The ability to control revenue is another crucial element of any hotel management software. This can assist hotel managers and other employees in evaluating the hotel’s performance using key performance metrics such as GOPPAR (gross operating profit per available room), ADR (average daily rate), and RevPAR (revenue per available room).
- Contactless check-in functionality
With social distancing becoming the norm, many guests nowadays demand a contactless guest experience. Guests can arrive and check in using their phone’s mobile app or a self-service check-in machine thanks to contactless technology. It allows them to purchase room service and use digital keys directly from the hotel app. The PMS can synchronize automatically, ensuring that all guest information is up to current. Improved speed, communication with clients via the app, and up-selling and cross-selling opportunities are just a few of the advantages.
- Analytics and reports
It’s critical for the success of a hotel business to keep track of occupancy, room inventory, revenue, reservations and other factors. You can generate consistent, accurate, and timely reports specific to your needs and requirements with a reliable PMS.This enables you to gain access to the information you need to make informed decisions.
The following are the most important reports you should expect from your PMS: RevPAR (Revenue per Available Rooms), ADR (Average Daily Rate), The Daily Report, Occupancy Forecast.
A PMS can be used to generate shift audit reports, housekeeping reports, room and tax reports, departure/arrival reports, night audit report, depending on the software and the size of your property.
Housekeeping activities may be effectively managed with the best property management solutions. This type of capability might be as simple as allowing front-desk workers to track the status of rooms and whether or not they have been cleaned, but it could also include assigning particular duties to housekeeping staff. Tablets and mobile devices will be able to connect to some of the most current hotel management software solutions.
- Third party integrations
While a PMS system is intended to be an all-in-one solution, many hotels will additionally employ other software solutions in addition to their PMS. As a result, while choosing the best hotel management software for your property, third-party interfaces are crucial. Global distribution systems, online travel agents, central reservation systems, and hotel accounting solutions are some of the most frequent third-party connections that hotel owners seek.
Hoteliers can no longer resist digitization as modern technology for hospitality continues to capture the industry. Using paper, pen, and on-premises software was formerly the sole choice for running a hotel, but that is no longer the case. Cloud technologies’ convenience and availability are the way of the future.
Businesses of all sizes can now afford the newest technological advancements and reap the benefits of automation. Furthermore, it has become a need for conducting business safely throughout the pandemic. We hope that this post has aided you in determining which aspects to consider while selecting PMS software.